It's a process that examines the challenges people can experience using your website or app in their quest to find what they need/want. It is normally carried by a usability expert, UX researcher or UX/UI designer and it can also include user testing.
An audit is normally the first step towards improving the user experience of a website or app.
It is used to:
- See what concepts, pages, components or interactions of the website or app need UX caring
- Understand why those fail
- Learn how deeply the flaws impact users
- Get suggestions on how to improve the flaws
- Have a complete picture of what to start solving
- Prioritise the design and development backlog
UX audits seek to serve people in a myriad types of situations. You might be a:
In need of someone to find where the current experience breaks before considering a redesign.
Without a design hire and want to make sure your product website, app works according the UX standards.
Not satisfied with the website/app purchase funnel performance. And despite the numbers you want to understand the why and how to improve the performance.
With a busy team solving other problems that you currently overwhelmed and don't have the internal resources to evaluate the state of the services you deliver through your websites and apps.
Needing a fresh pair of eyes to give them feedback about the UX of their designs or prototypes.
Before launching a product website or app and want to make sure that when it is released the product is UX proofed.
“Makàra broke it down in a way that didn’t feel too much & challenged the processes I was using to make some pretty big changes which I never would have foreseen & now I have much more traffic & sales online & operationally I can manage”
“ The UX audit helped us focus clearly on the homepage and streamline ensuring that it flowed and everything that was there, image or otherwise was of benefit to the user.”
Complete the Live or Standard audit form that you can find below and I will give you a call to expand on your form filling.
Select the red routes and pay for the service.
Pass me the access link and credentials (if necessary) to your website or app.
To listen and consider your input.
To give my unbiased point of view.
To examine throughly with the your company's best interest in mind.
To keep you updated in case of having questions or due potential scope changes.
To refund 1/2 of the cost if you are not satisfied with the outcome.
Select the most convenient plan for you above and I will get in touch with you as soon as possible.
It really depends on the number of platforms, the length of the journeys selected by you, the number of flows within those journeys that need examination, and the number of flaws I might encounter on the website or app. In general an audit of 1-3 journeys takes on average one to one & a half weeks (7 working days).
The aproximate time of delivery is given before starting the Audit based on an initial assessment.
Both audits consider a single platform, that being a website or an app.
- The Live Audit includes 1 hour examinaing your site/app pointing out the 3 most important issues to focus on and the recording of the session.
- The Standard Audit includes the examination of 3 journeys in form of a live document with video tapped first impressions, and a Heuristic evaluation
Yes. When you book an Audit let me know in the form comments what changes you would like to make to the audit. Some common changes are adding more journeys or another platform to the Standard Audit or increasing the time on the Live Audit. Be aware that the customisation affects the timing and pricing of the audit.
Both UX Audits and User Testing are trying to uncover flaws and blind spots in the user interface. However the UX Audits are normally worked by an expert evaluator/s that look at the interface taking in consideration both the business objectives and the users perspective and will communicate concisely those interested. User Tests are taken by people who give feedback to specified given tasks. In some cases the Audits include user testing sessions.
Not at the moment, but we are looking to create a new plan that includes it.
A red route is a highly visited journey on your website or app. If your business sells products a red route could be the process of buying a product from searching for a product, comparing between products and checking out.
You only need to communicate with me and we will proceed to change. The change needs to be made after 48h of your order payment otherwise the change can't be made.
If we cancel your order you will a full refund.
If you cancel after 48h of the order payment we will refund 50%.
If you are not satisfied with the quality of the work you will receive 50% of your money back.
We are located in London UK.
Ngatye Brian Oko aka the Explorimentalist a UX Designer with 8 years of experience find more here.
You can send an email to email@example.com